We strive for your complete satisfaction with every purchase from Crafting Kingdoms. If your product is defective, incomplete or damaged upon delivery:
Contact Us: Email support@craftingkingdoms.com within 30 days of receiving your product. Please include photos if possible. We’re committed to resolving any issues, whether it’s replacing a broken piece, sending a missing component or addressing other concerns.
Refund: If we can’t resolve the issue, we’ll offer a refund.
We maintain this generous policy as a small business passionate about customer happiness. We ask for your understanding and cooperation in not abusing our flexibility so we can continue to serve you effectively.
Damages and Defects
We cover damages, missing pieces or defective parts resulting from manufacturing or shipping issues. If you receive a damaged or defective item, please contact us immediately at support@craftingkingdoms.com with photos and a description of the issue. We will work with you to resolve the problem as quickly as possible.
Return Condition Requirements
When returning a product, it must be in its original condition and packaging. The item should be unused and free from any signs of wear or damage by use.
Return Process
To initiate a return, please contact us at support@craftingkingdoms.com. We will provide you with instructions on how to proceed with your return. Please note that items returned without prior approval will not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. If approved, a refund will be processed to your original payment method. Please allow some time for your bank or credit card company to process the refund.
Exchanges
If you wish to exchange an item, please follow the return process mentioned above and after approval, place a new order for the item you’d like.